Privacy Policy

• Personal details: name, business name, email address, phone number, billing and delivery address.
• Payment information: card, bank or payment provider details, processed securely via our payment provider — we do not store full card details ourselves.
• Order & account information: order history, invoices, proofs and any correspondence with us.
• Artwork & design files: logos, artwork and proof approvals you supply for your order.
• Website & technical data: IP address, browser and device type, and browsing behaviour via cookies and analytics tools.

You are not required to provide personal information to browse our website, but we do need certain details from you to process an order.

• Processing and fulfilling your order, including proofs, approvals and production updates
• Invoicing and payment processing
• Arranging shipping and delivery via our courier partners
• Responding to enquiries and providing customer support
• Sending marketing communications, where you have opted in
• Improving our website and services
• Complying with our legal and regulatory obligations

We share your information only where necessary to run our business and fulfil your order, including with:

• Payment processors (e.g. Stripe, PayPal or your bank)
• Courier and logistics partners, to deliver your order
• Business software providers (e.g. accounting, CRM and order management systems)
• Website hosting and analytics providers

Some of these providers may store or process data outside Australia. By using our services, you consent to this overseas disclosure where applicable. We do not sell your personal information to third parties.

Our website uses cookies to support core functionality (such as your cart), analytics (to understand how the site is used), and, where applicable, marketing/remarketing. You can disable cookies in your browser settings, though this may affect some website functionality.

You can request access to, or correction of, the personal information we hold about you at any time by emailing hello@vrnpackaging.com.au. We will respond within a reasonable timeframe and may need to verify your identity first.

We will only send marketing communications if you have opted in. You can unsubscribe at any time via the link in our emails, or by contacting us directly. This won't affect essential order-related communications, such as invoices or shipping updates.

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed at individuals under the age of 16. If we become aware that we've inadvertently collected personal information from a child without parental consent, we will take steps to delete it.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.